Terms & Conditions

Terms & Conditions (last edited: 30-10-2026)

These are the General Terms and Conditions (hereinafter: "General Terms and Conditions") of incepra® B.V., with its registered office at Zonnebaan 30, 3542 EE Utrecht, registered with the Chamber of Commerce under number 77765575 and with the Tax Authorities under VAT number NL861134229B01 (hereinafter: "incepra®"). You can reach us at care@incepra.com or by phone at +31 970 1027 4181. These General Terms and Conditions apply to everything you order from us via our Webshop, both for individual purchases and for Subscriptions to our Systems. Do you live outside the Netherlands? Then other conditions may apply.

1. Introductory provisions

In this article, we explain what we mean by the terms we use in these Terms and Conditions.

Subscription: the ongoing agreement based on which we provide you with the System within your Life Theme periodically, monthly or quarterly, at a pre-agreed Price, until you cancel. On our Website and in our communication we call a Subscription a plan. The Monthly Subscription is called the monthly plan there, and the Quarterly Subscription the three-month plan.
Account: your personal environment on our Website. You log in with a one-time code that we send to your email address. Through your Account you manage your orders, your Subscription and your details, and with an active Subscription you have access to the members’ environment.
Cooling-off period: the fourteen-day period within which you can exercise your right of withdrawal. For a single order, this period starts the day after receipt of your product. In the case of a Subscription, the period starts the day after receipt of your first delivery.
Consumer: you, the person who orders from us for your own use and not for business purposes.
Founding Member: a Consumer who, after selection by incepra®, has started a Subscription at the founding price through a personal invitation, within a limited number of places in the founding circle. Founding Members see new products and content first and are the first we invite to help shape the further development of incepra®, including the members’ environment. Taking part is voluntary. A one-time order does not make you a Founding Member.
incepra®’s foundation: the food supplement that is part of every System, regardless of the chosen Life Theme.
habit-building journal: our physical writing and reflection book, which guides you in building the habits within your Life Theme.
Life Theme: the theme within which we offer a System, such as balanced brain and vibrant life.
Agreement: the agreement that you and we make via our Webshop, whereby you order from us remotely.
Pause: the temporary cessation of delivery and invoicing within your Subscription, as described in Article 7.
Price: the total amount you pay for the Products you have chosen, including VAT and excluding any shipping costs, as displayed at the time of ordering.
Products: our full offering, consisting of habit-building journals, Targeted Nutritional Support and incepra®’s foundation, as offered as part of a System.
System: the coherent combination of the habit-building journal, the Targeted Nutritional Support and incepra®’s foundation within a Life Theme, which we offer as a whole.
Targeted Nutritional Support: the nutritional supplements associated with your chosen Life Theme that we provide as part of the System.
Website/ Webshop: our website, accessible via www.incepra.com, including the ordering section where you can view, order and pay for our Products and manage your Account.

2. Applicability

These Terms and Conditions apply to all incepra® offers and to every order you place through our Webshop.

We only sell to private individuals. Are you ordering on behalf of a company or organization? Then unfortunately we cannot process your order.

Before you place an order, we will make sure that you can read and save these Terms and Conditions, for example on your device or via email. You can also request them free of charge at any time via care@incepra.com.

These Terms and Conditions have been drawn up in English. We can make translations available, but if a translation deviates from the English text, the English text always takes precedence. These General Terms and Conditions are governed by Dutch law.

3. The offer

Through our Website, you can order a System as part of a Subscription or as a separate purchase. We currently offer the following Systems:

incepra®'s Balanced Brain
incepra®'s Vibrant Life

Each System consists of a habit-building journal, the associated Targeted Nutritional Support and incepra®’s foundation. The current content, composition, Prices and conditions of each System are clearly stated at the time you order.

We offer subscriptions to Systems in accordance with Article 7.

We clearly indicate offers with a limited period of validity or special conditions.

We do our best to keep all product descriptions as complete and honest as possible. Has a mistake crept in, such as a typo or an apparently incorrect price? Then we are not bound by it.

Is a Product temporarily out of stock? Then we will let you know as soon as possible. For individual orders, you can then choose to cancel the order and receive your payment back. In the case of a Subscription, we will contact you to determine together whether to delay delivery until the Product is available again or skip it. Can't we work it out together? Then you can dissolve the Agreement free of charge, and you will receive the amount paid back within fourteen (14) days.

Founding Members can change Life Theme while keeping their price. The conditions are set out in Article 7.

4. Conclusion of the Agreement

What you see on our Website is an invitation to order and not a binding offer on our part.

When you complete the ordering process and click on the order button, you make a binding offer to make a purchase or Subscription with incepra®.

The Agreement is final as soon as you receive an order confirmation from us by email. In a few cases, we are unable to process an order. This may be the case if the details provided are incorrect, the payment method is blocked, there is doubt about the affordability, or the order does not fit normal personal use. We will let you know as soon as possible via the email address you provided with your order.

5. Prices and payment

All Prices on our Website are in euros including VAT. We show shipping costs separately. The Price in effect at the time of your order is the Price we charge. In the case of a Subscription, we automatically collect the amount at the start of each period, monthly for a Monthly Subscription and quarterly for a Quarterly Subscription.

We will only increase the Price of your Subscription if there is an objective reason for doing so, such as a change in costs or legal obligations. We will give you at least thirty (30) days' notice by email. You then have the right to cancel your Subscription free of charge before the start date. We explicitly point this out to you in the announcement.

Are you a Founding Member? Then you will enjoy price protection as long as your Subscription is uninterruptedly active. This protection will expire if you cancel your Subscription. After that, the regular Price as stated on our Website applies. Full terms and conditions can be found on our founding circle page.

Do you already have a Subscription and become a Founding Member? Then we automatically settle the difference between the amount you have already paid and the founding price on your next order.

Are you paying late? Then we will send you a reminder with fourteen (14) days payment term. If payment is not made after that, statutory interest is due in accordance with Article 6:119 of the Dutch Civil Code. If that also remains without result, we can charge extrajudicial collection costs according to the Collection Costs Act (WIK), with a minimum of 40.00 euros after a final written reminder with fourteen (14) days payment term.

Your safety is our top priority. When you pay, it is always done via a secure connection. Your payment will be handled by a reliable and certified payment service provider.

6. Delivery and implementation

We do everything we can to process your order carefully and quickly.

We will deliver your order as soon as possible. Is the delivery delayed? Then we will contact you as soon as possible and provide an appropriate solution. If we cannot work it out, you have the option to dissolve the Agreement free of charge and receive the amount paid back within fourteen (14) days.

With a Subscription, we deliver periodically according to the subscription type you have chosen.

Until the moment your order has been delivered to you, the risk lies with us. Is the delivery address incorrect? Then we cannot be held liable for any delay.

Has your delivery arrived damaged or incomplete, or has something been lost? Please let us know as soon as possible, preferably within fourteen (14) days of receipt, via care@incepra.com. We will then provide a replacement delivery or refund, whichever you prefer.

7. Subscription

We offer the following subscription types:

Monthly Subscription: Delivery and billing monthly, with an initial period of one (1) month.
Quarterly Subscription: Billing on a quarterly basis, with an initial period of three (3) months. We deliver the first period in two parts, first the box and the rest in the second month. After that, we deliver every quarter.

Are you a Founding Member? Then in addition to the choice of subscription form, you also have the option to switch Life Theme at the end of your current period. The price protection is maintained in the event of a change of Life Theme, provided that your Subscription remains uninterruptedly active. You can switch via care@incepra.com.

After the initial period, your Subscription will automatically continue for an indefinite period. From that moment on, you can always cancel monthly for the Monthly subscription, without a termination fee. From that moment on, you can cancel the Quarterly Subscription at the end of the quarter, without a termination fee. You can cancel via the ‘Manage subscription’ button in your Account or via care@incepra.com.

Do you want to pause your Subscription for a while? You can do this via the ‘Manage subscription’ button in your Account. During a Pause, we do not deliver or invoice. Please submit your request before the date of your next shipment. You can find this date under ‘Manage subscription’. We will confirm the Pause by email. You may pause for a maximum of three (3) months per calendar year, of which no more than three (3) consecutive months.

Are you pausing during the first ninety (90) days of your Subscription? Then the satisfaction guarantee expires.

You can cancel your Subscription at any time, free of charge, via the ‘Manage subscription’ button in your Account, at care@incepra.com or in writing. The monthly subscription is subject to a maximum notice period of one (1) month. For the quarterly subscription, cancellation is possible at the end of the quarter. Your deliveries will continue until the end of your current period. We will still send a shipment that is already being processed at the time of cancellation.

Do we receive multiple returns from you within a short period of time? Then we will contact you to discuss the possibilities together. Does it appear that there has been repeated and demonstrable abuse? Then we reserve the right to temporarily pause your Subscription or block your Account. We will always let you know first, and you can cancel your Subscription free of charge in all cases.

8. Account

Through our Website you create one Account.

The Account allows you to place orders, manage your Subscription, view your order history and keep track of your personal information. This Account is available to all Consumers.

With an active Subscription, you have access to the members’ environment with content around the Life Themes through your Account. Founding Members will be the first to have access to new content, programs and updates there.

You create an Account with a valid email address. For Founding Members, access to the members’ environment is automatically activated upon confirmation of your Founding Member status. Will your Founding Member status expire? Your Account will remain active, but the exclusive Founding Member benefits within the members’ environment will expire.

Do not share the login codes we email you with anyone. You are responsible for everything that happens through your Account. Do you suspect unauthorized use? Please let us know directly at care@incepra.com.

Make sure the information in your Account is accurate and up to date. This helps us process your orders properly.

We may temporarily block or delete your Account in the event of abuse, such as creating multiple Accounts, sharing login codes, entering incorrect details, or creating multiple Accounts to take advantage of the Founding Member status or satisfaction guarantee multiple times. We will always contact you first, unless immediate intervention is necessary.

In the event of a suspension or deletion of your Account, a current Subscription will remain in place, unless the abuse also gives rise to dissolution of the Agreement. In that case, we will let you know what steps we are taking.

You may cancel your Subscription in any case, even if you no longer have access to your Account. You can then cancel via care@incepra.com or in writing.

Do you want to close your Account? Please send an email to care@incepra.com. Do you want to take your data with you first? Request them via care@incepra.com and we will deliver them within fourteen (14) days in a readable format. After deletion, we will delete your personal data, unless a legal retention obligation applies. You can find more information in our privacy statement.

9. Revocation

You have the right to cancel a purchase within fourteen (14) days, without having to give a reason. In the case of a Subscription, this period starts on the day you receive the first delivery. For multiple products at the same time, the period starts on the day you receive the last product.

Do you want to make use of your right of withdrawal? Please let us know before the end of the Cooling-off Period via your account, via the withdrawal form or the model form on the Website, or via any other clear written notification to us.

The right of withdrawal does not apply to certain Products. You can read what these are and why in our Withdrawal Policy on the Website.

Return the product no later than fourteen (14) days after your report, including accessories and if possible, in the original packaging. The return costs are for your account. We will explicitly point this out to you prior to your order.

As soon as we receive your report, we will confirm the withdrawal immediately. We will refund the purchase price, including the standard shipping costs for delivery to you, within fourteen (14) days via the same payment method. This also applies to Products that you are returning. With a Subscription, we refund the payments for deliveries that you return or that have not yet taken place. Do you have a Quarterly subscription, and have you paid the full quarterly amount in advance but have not yet received all deliveries? Then we will refund the amount for the deliveries that have not yet taken place, in proportion to the remaining deliveries in that quarter. We may postpone a refund until we have received the product back or you have proven the shipment.

10. Satisfaction guarantee

We believe in our Products. That is why we offer you a satisfaction guarantee on the first ninety (90) days of your Subscription, once per Consumer.

The full terms and conditions of the Satisfaction Guarantee including the submission deadline, the method of claiming, the forfeiture clauses and the feedback obligation can be found on our Satisfaction Guarantee page.

In addition to our satisfaction guarantee, you are always entitled to the legal conformity guarantee. A defect that manifests itself within one (1) year after delivery is presumed to have been present at the time of delivery. As our Products are consumables, it helps if you include a description of the defect and, if possible, demonstrate that you have used and stored the product regularly and in accordance with the instructions for use.

11. Health and use of the Products

Our Products the habit-building journal, the Targeted Nutritional Support and incepra®’s foundation are not a substitute for medical advice or treatment. They are not intended to diagnose, treat, cure, or prevent any disease. Are you in doubt, are you taking medication, do you have an underlying condition or are you pregnant? Please consult a doctor or medical professional before using our Products. We do not recommend the use of our products for anyone under the age of eighteen (18).

The product information, advice and results of questionnaires on our Website are purely informative and intended to provide support. They do not constitute medical advice and cannot replace it.

Are you not using our Products as directed, are you combining them with medication without consulting a doctor, or do you have an existing medical condition? Then we cannot accept liability for damage resulting from this, unless there is intent or gross negligence on our part.

Results of our Products may vary from person to person. We do not guarantee specific health outcomes.

We comply with all laws and regulations in the field of product safety. Should a Product ever be recalled or withdrawn from the market, we will inform you as soon as possible and provide an appropriate solution, such as a refund or replacement.

12. Liability

We are liable for direct damage that is the direct result of a fault on our part. We are not liable for indirect or consequential damage.

Our liability is limited per occurrence to the amount you paid to us in the twelve (12) months prior to the incident, up to a maximum of 2,500.00 euros. Is it personal injury resulting from a defect in a Product? Then you are always protected by the legal rules on product liability. These rules ensure that you are entitled to compensation for damage if a product turns out to be unsafe. We do not want to and cannot exclude or limit that protection.

The above restrictions do not apply in the event of intent or gross negligence on our part, and do not affect your statutory rights as a Consumer.

13. Force majeure

Are we unable to fulfil an obligation due to circumstances beyond our control? Then we are not liable for this, if this is not due to our fault and is not for our account on the basis of the law or generally accepted opinions.

This includes strikes, fires, floods, government measures, disruptions in energy or telecommunications, delays at suppliers or delivery partners and other circumstances beyond our control.

Does the situation last longer than thirty (30) days? Then both you and we have the right to dissolve the Agreement, without any right to compensation arising. What you have already paid will be refunded pro rata.

14. Intellectual property

incepra®'s name, logo and other branding, as well as all text, images and designs on our Website, are the exclusive property of incepra® or its licensors.

You may not copy, edit, sell or otherwise use this content for commercial purposes without our prior written permission.

15. Complaints

Do you have a complaint? Please let us know at care@incepra.com. We will acknowledge receipt within two (2) working days and do our best to respond to the complaint within fourteen (14) days.

We ask that you give us four (4) weeks to work it out together before initiating a dispute. This does not affect your right to withdrawal within the Cooling-off Period and your right to conformity.

16. Changes to terms and conditions

We may amend these General Terms and Conditions. We will announce changes at least thirty (30) days in advance by email and/or via the Website. Do you have a current Subscription and are the changes disadvantageous? Then you can cancel your Subscription free of charge before the start date. We would like to point this out to you explicitly. We can make adjustments that are required by law without prior notice.

17. Personal data

We handle your personal data with care and do so in accordance with the General Data Protection Regulation (GDPR). Want to know more? Please read our privacy statement.

18. Applicable law and disputes

All Agreements between us and you are governed by Dutch law. Do you live in another country? Then you can also invoke the mandatory consumer protection rules of your own country.

Are we unable to resolve the matter together through the complaints procedure of Article 15? Then you can submit the dispute to the competent court in the Netherlands.

Do you live in another EU Member State? Then you can also go to the competent court in your country of residence.