How can we help?

Find an answer in our questions, or reach our team directly. We aim to reply within 1–2 working days.

Your account

Track an order, manage your plan or update your details.

Contact us

Have any questions you can't find in our FAQ? Just send us an email

email us

Questions people ask

Short answers on how incepra® works, membership, delivery and returns. 
Cannot find yours? Email us on care@incepra.com and we will reply within 1–2 working days.

Getting started

Open the habit-building journal. Start with the content on your life theme, then the self-assessment, then the reflection prompts that build the habit over 90 days.

Start with the theme that reflects where you are. For incepra®’s balanced brain, the habit-building journal is built around where sleep and stress meet. For incepra®’s vibrant life, it weaves movement back into the day. Take the questionnaire

incepra® is one system built around a life theme: a habit-building journal and targeted nutritional support, designed together from the start, with the same microvascular foundation beneath every theme. Behaviour is what produces the change; the targeted nutritional support accompanies it, each source chosen for a documented function of its own. There are two life themes to begin with: incepra®’s vibrant life and incepra®’s balanced brain.

A habit-building journal and targeted nutritional support, designed together, on the microvascular foundation every incepra® theme shares. Behaviour comes first. Targeted nutritional support accompanies it. Each source has a documented function of its own, set out on the product page.

The box holds incepra®’s habit-building journal for a 90-day cycle and the first month of incepra®’s targeted nutritional support and incepra®’s foundation. On the monthly plan, the nutritional support and the foundation arrive every month and a new habit-building journal every 90 days. On the three-month plan, the rest of your first 90 days arrives in month two; after that, everything arrives in one delivery every 90 days, with a new habit-building journal.

The habit-building journal comes first. It helps you choose one manageable habit and build it over 90 days, and that is where the change comes from. As the habit takes hold, the targeted nutritional support accompanies it, each source chosen for a documented function of its own. Beneath both sits the microvascular foundation, which supports the normal function of the small blood vessels the body depends on.

A supplement was meant to support how you live, not to do the work for you. Yet it is increasingly positioned as the answer itself. incepra® is built the other way around: behaviour leads, with targeted nutritional support designed around it from the start. The habits do the primary work. The nutritional support accompanies them, each ingredient chosen for a documented function of its own, in the form and dose that were actually studied.

The habit-building journal is a place to reflect on what matters to you and on the patterns in your daily life. That kind of reflection comes more easily away from notifications and the pull of other apps, which is why we chose paper. Writing by hand is also slower than typing, and that pace gives you room to make sense of what you write rather than simply record it.

Membership and billing

The three-month plan matches one full 90-day cycle: €115 per month, billed at €345 every three months. The monthly plan is €142 per month, billed and delivered every month. Both include free shipping, access to the members’ environment and the 90-day promise on your first order. The one-time box costs €160, with no recurring deliveries.

On a monthly plan, we charge you every month; on a three-month plan, every three months (€345). This happens automatically at the start of each period. As a founding member you pay €95 a month, monthly on a monthly plan and every three months (€285) on a three-month plan.

Yes. On the monthly plan, with effect from the end of the current month. On the three-month plan, from the end of the current 90-day cycle. You can pause for up to three months per calendar year. You manage your plan in your account: log in with the one-time code we email you, no password needed. Pausing or cancelling during your first 90 days ends the 90-day promise.

Yes. Payments are handled by Mollie. You can pay with iDEAL, Bancontact, Visa, Mastercard or American Express.

Shipping, returns and the 90-day promise

Your order will be handed over as quickly as possible to the carrier you selected, who sets their own delivery timeframe—typically 1–2 business days. You can always find the most accurate information by using the tracking number provided by the carrier.

Yes, on monthly and three-month plans. For a one-time box, shipping costs depend on the delivery option you choose at checkout. See Shipping & returns.

Yes, within 14 days of delivery, without giving a reason. Nutritional support is only refunded if it is returned unopened. A habit-building journal can be returned too, but once it has been written in it cannot be resold and is not refunded. Send the return within 14 days of letting us know. Withdraw from your order

You do, when you withdraw within 14 days. We refund the original delivery costs along with your order. If something arrived damaged, incomplete or wrong, we cover the shipping.

Please let us know as soon as possible, preferably within fourteen (14) days of receipt, via care@incepra.com. We will then provide a replacement delivery or refund, whichever you prefer. We cover the shipping costs. For more info, see Report a problem with your order

The 90-day promise lets you request a full refund of your first 90-day cycle if incepra® does not suit you. We offer it because a new routine takes about three months to build, and we believe in a system that starts with your habits. You can request the refund between day 90 and day 104 after delivery of your first order. You do not need to send anything back, not even used products or a completed habit-building journal. We ask you to answer a few questions about your experience. The promise applies to the first cycle of both plans, once per customer. Pausing or cancelling within the first 90 days ends it, and a claim ends your plan. It does not apply to the one-time box.

Ingredients and use

For incepra®’s balanced brain, two capsules a day, preferably two hours before bedtime, with water. For vibrant life, one softgel and one capsule a day, preferably with a meal, with water. For the microvascular foundation, two capsules a day, 30 minutes before a meal, with water or juice. The recommended daily amount should not be exceeded.

Follow the directions on the pack. The daily amount is 2 capsules for balanced brain, 1 softgel and 1 capsule for vibrant life, and 2 capsules for the foundation. Store at room temperature, out of the reach of young children.

Any allergens as defined in EU regulations are shown in bold in the ingredients list, on the product page and on the product packaging. Vibrant life contains fish oil and fish gelatin.

incepra®’s Vibrant Life targeted nutritional support: Contains fish.

incepra®’s Vibrant Life and incepra®’s foundation: Free from gluten, dairy, lactose, tree nuts, and egg.

Always check the label before you start.

incepra®’s Vibrant Life targeted nutritional support and incepra®’s foundation are porcine-free, caffeine-free, and free from added sugar and from artificial colours, flavours, sweeteners and preservatives.

incepra®’s Vibrant Life targeted nutritional support contains fish oil and fish gelatin, so it is not suitable for vegetarians or vegans. incepra®’s foundation is suitable for vegetarians and vegans.

If you take medication, speak to your GP or pharmacist before you start. Consult your doctor in case of sarcoidosis. incepra®’s targeted nutritional support may affect the action of medicines that influence calcium excretion.

Follow the directions on the label. If you notice anything unexpected, stop using the nutritional support and speak to your GP or pharmacist.

incepra® is intended for adults. If you are pregnant or breastfeeding, speak to your GP or midwife before use.

incepra®’s Balanced Brain targeted nutritional support and incepra®’s foundation: Free from gluten, dairy, lactose, tree nuts, and egg.

Always check the label before you start.

incepra®’s Balanced Brain targeted nutritional support and incepra®’s foundation are suitable for vegetarians, porcine-free, caffeine-free, and free from added sugar and from artificial colours, flavours, sweeteners and preservatives.

incepra®’s Balanced Brain targeted nutritional support is suitable for vegetarians. incepra®’s foundation is suitable for vegetarians and vegans.

If you take medication, speak to your GP or pharmacist before you start. Caution is needed with medicines that affect the central nervous system or brain metabolism, such as antidepressants and sedatives; consult your doctor or pharmacist.

Follow the directions on the label. If you notice anything unexpected, stop using the nutritional support and speak to your GP or pharmacist. Excessive use may affect the ability to drive or operate machinery.

incepra® is intended for adults. Do not use incepra®’s targeted nutritional support during pregnancy or breastfeeding.

The science behind incepra®

Because behaviour is what produces the change. Targeted nutritional support accompanies it, each source chosen for a documented function of its own. Read about our scientific foundation

A cycle lasts 90 days. New behaviours typically take around 66 days to become automatic (Lally et al., 2010), with health behaviours often requiring two to five months. Ninety days sits within that window, long enough for a habit to settle and short enough to feel like a concrete commitment. At the end, you decide what comes next. Everyone is different.

Beneath every incepra® theme is the same foundation: support for the normal function of the network of smallest blood vessels all body systems share. This microvascular system is where blood and tissue actually meet. Nothing reaches a cell, and nothing leaves it, except through this network: oxygen, nutrients, hormones and immune signals in, metabolic waste out. Distributed across every organ, it is what every system depends on.

Whichever theme you choose, your body relies on the same network of smallest blood vessels, which brings oxygen and nutrients to every cell and carries waste away. incepra®’s foundation supports the normal function of that network, so it is part of every theme.

incepra® builds on decades inside the nutraceutical industry and on a research lineage that traces back to Professor Jack Masquelier, who began studying the bioactive compounds concentrated in the grape seed, and their role in normal microvascular function, more than 75 years ago. Our development team partners with Medstone Science, an independent research group, using a co-intelligence approach. At its centre is SURUS, a purpose-built natural language processing model that reads thousands of clinical studies and structures what is already there; it does not generate content. Judgement, context and the weighing of competing findings are the work of incepra®’s team, together with the scientists at Medstone. Technology handles the breadth. Experts handle the meaning.

Your account

Not for a one-time purchase, although it makes following your order easier. For a monthly or three-month plan you do, so you can manage your plan. With an active plan, the members' environment opens once you are logged in. You log in with a one-time code by email, without a password.

Our privacy policy explains what we collect, why we collect it and how long we keep it. Privacy policy

Yes, you can ask for an overview or deletion of your personal data. Send your request to care@incepra.com and we will respond as soon as possible, and within one month at the latest. For more information, see our Terms & Conditions and Privacy policy.

The founding circle

Register your interest and answer a few questions about how you would use incepra® and share your experience. Within one working day you'll hear whether you are invited. Once the shop is open, your invitation gives you a personal link to the founding plan at €95 a month. Your place is confirmed when you start your plan, in the order plans are started, until all 150 are taken. Already on a monthly or three-month plan? You can apply too, and if you're invited, we move you to the founding plan and settle the difference automatically on your next order. Founding members choose a monthly or a three-month plan. If you cancel, your founding price ends. Register your interest

Contact and support

Email care@incepra.com. We reply within 1-2 working days.

Email care@incepra.com or use the contact form. We reply within 1-2 working days.

At incepra®, we start with behaviour. Targeted nutritional support accompanies the changes you are making.