Our 90-Day Promise

We believe in what we do. That is why we give you the time you actually need to find out whether our approach works for you. Not two weeks. Ninety days.

Why wait ninety days?
The habit-building journal runs for a quarter. That is also how long it takes for something to become a habit. A judgement after two weeks is a judgement on something that has not yet had a chance to happen. The ninety days are the measurement period, not a cooling-off period.

How does it work?
Your measurement period begins on the day your first order is delivered. Use our Products as intended for those ninety days. If you are still not satisfied after that, you will receive a full refund of your first Subscription period.

What will you receive back?
For the Monthly Subscription, that means the three monthly amounts that were charged. For the Quarterly Subscription, it is the full amount paid in advance. Shipping is included in the price for Subscriptions.

You do not need to return anything
You are not required to return the Targeted Nutritional Support or incepra®’s foundation, even if you have already used them. A completed habit-building journal counts too. You are also not asked to keep the Products.

How do you submit a claim?
The claims window runs from day 90 to day 104 (inclusive) after delivery of your first order. Claims submitted outside this window cannot be considered. Send your claim to care@incepra.com with your order number and a brief account of your experience.

Your feedback
Part of the 90-Day Promise is answering a few questions about your experience. This is a condition of the refund, but the amount and the payment timeline do not depend on your answers. Completing the feedback is all that is required.

We continually develop our System. Your honest experience after ninety days of use is more valuable to us than any market research. What worked for you? What could be better? Were you able to build a habit, or did you run into any obstacles? These insights help us improve the System and tailor our guidance more closely to the people who use it.

The questions relate solely to your personal experience with our Products and services. We never ask for medical information. Your answers are treated confidentially and used only for product development and service improvement. For more information, please refer to our privacy policy.

What you need to know
The 90-Day Promise applies to the Monthly Subscription for the first three months, to the Quarterly Subscription for the first quarter, and to Founding Members under the same conditions. The 90-Day Promise does not apply to the one-time box or subsequent deliveries.

The Subscription must have run continuously for the full ninety days. Pausing or cancelling the Subscription causes the guarantee to lapse, regardless of the length of the pause. The guarantee is available once per customer. A successful claim terminates the Subscription with immediate effect. For Founding Members, this also means the Founding price and place in the Founding Circle are forfeited. Refunds are made to the original payment method within 14 days of approval. The guarantee is separate from your statutory right of withdrawal. You always have both.

Misuse
We trust that you will use the guarantee fairly. We will honour every claim. Only in cases of demonstrable misuse do we reserve the right to decline a claim. If we have any doubts, we will always contact you first.