Return policy

Returns and Refunds – Refund or return? Here is how it works at Incepra®

Last edited: 30-10-2026

Have you changed your mind about a purchase, is something wrong with your delivery, or would you like to know when you are entitled to a refund? We explain everything clearly on this page.

At Incepra®, the following protections apply to you. The statutory right of withdrawal applies to everyone, whether you have placed a one-time order or hold a Subscription. Our 90-Day Promise applies exclusively to subscribers who have genuinely used our Products but are not satisfied with them. The statutory conformity guarantee applies whenever something is wrong with your delivery, always and for everyone.

You do not need to work out which applies to your situation. Simply tell us what has happened and we will take care of the rest.

1. Fourteen days to change your mind: the statutory right of withdrawal

Have you placed an order and changed your mind? You can always cancel, without giving any reason. The law gives you fourteen days to cancel your purchase. This period begins the day after you receive your order. For a Subscription, it begins on the day you receive your first delivery.

How do you notify us of a withdrawal?

Choose the option that works best for you.

Option 1. Via the withdrawal button on our Website. This is the quickest and easiest method. You will find the button in your Account for each order whose cooling-off period is still running, and in the footer of our Website. After completing it, you will receive a confirmation by email.

Option 2. Via the model withdrawal form. Prefer to fill in a form? At the bottom of this page you will find the official model withdrawal form as a fillable PDF. Complete it and send it to us at care@incepra.com. We will confirm receipt as soon as we receive your form.

Option 3. Via a message of your own. You can also simply send us a clear message at care@incepra.com. Please include your name, your order number, and a statement that you wish to exercise your right of withdrawal. We will confirm receipt by email immediately and let you know what the next steps are.

What happens after you notify us of a withdrawal?

Once we receive your notification, we will send you a confirmation by email straight away. That confirmation sets out what to expect and what the next steps are. If you have not received a confirmation after submitting your notification, please check your spam folder or contact us at care@incepra.com.

Please return the Product no later than fourteen (14) days after your notification, including all accessories and, where possible, in its original packaging. Return shipping costs are at your expense.

When will you receive your refund?

We will refund the full purchase price, including the standard shipping costs for delivery to you, within fourteen (14) days using the same payment method you used to pay. We may delay the refund until we have received the Product back or you have demonstrated that you have sent it, whichever is earlier. If you would prefer a refund via a different payment method, that is possible provided you let us know in advance.

2. When does the right of withdrawal not apply?

For most Products, you simply have fourteen days to change your mind. However, the law provides for exceptions in certain cases. Below, we explain which exceptions apply at Incepra® and why.

Targeted Nutritional Support and incepra®’s foundation where the blister pack has been opened

Our Targeted Nutritional Support and incepra®’s foundation are supplied in a sealed blister pack. Once you have opened the blister pack, we are unable to accept the return of that Product for hygiene reasons. This is a statutory exception that applies to Products where the seal has been broken after delivery and the Product is no longer suitable for return on grounds of hygiene or health protection.

Please note: the outer packaging box is not sealed. The exception applies exclusively to Targeted Nutritional Support and incepra®’s foundation where the blister pack has been opened.

If you hold a Subscription and the blister packs are unopened, you can return them within the fourteen-day period without any issue. If you hold a Subscription and have already opened the blister packs, the 90-Day Promise is the arrangement that applies to you. We will draw this explicitly to your attention before you place your order.

The habit-building journal

You may always return the habit-building journal within fourteen days, provided you have not written in it. If you have already used the habit-building journal, it is no longer resaleable. In that case, we will deduct the full purchase value of the habit-building journal from your refund, which means that no amount will be refunded for a habit-building journal that has been written in. By accepting our General Terms and Conditions, you have been informed of this condition.

A Subscription includes Targeted Nutritional Support, incepra®’s foundation, and a habit-building journal. If you wish to withdraw, the same rule applies to the habit-building journal: a return is possible provided it has not been written in. For the Targeted Nutritional Support and incepra®’s foundation, the blister pack rule described above applies. We assess each situation on its own merits and will always communicate clearly with you.

3. Something wrong with your delivery?

Has your order arrived damaged, incomplete, or incorrect? We will be happy to resolve that for you. This falls under the statutory conformity guarantee, which always applies, regardless of timing and independently of the right of withdrawal or the 90-Day Promise.

Please let us know as soon as possible, preferably within fourteen (14) days of receipt, by emailing care@incepra.com. Include a brief description of the issue and, where possible, attach a photograph. Once we have assessed your report, we will offer you either a replacement delivery or a full refund. You choose whichever you prefer. We will reimburse any return shipping costs you have incurred.

4. The 90-Day Promise

Do you hold a Subscription and have you used our Products for ninety days but are not satisfied? In addition to the statutory right of withdrawal, you are entitled to our 90-Day Promise. This arrangement has been designed specifically for subscribers who have genuinely used our Products. For full details, please visit our Guarantee Page.

5. How does it work in practice?

To exercise your right of withdrawal, use the withdrawal button in your Account, the model form at the bottom of this page, or send a message to care@incepra.com. For a complaint or a damaged delivery, send an email to care@incepra.com with a description of the issue and, if possible, a photograph. For the 90-Day Promise, send an email to care@incepra.com with your order number and a brief account of your experience.

If you cannot work it out or have a question, please feel free to contact us at care@incepra.com. We are happy to help.

Model withdrawal form

The official model withdrawal form is available as a fillable PDF on our Website. You can download it, complete it, and send it to us at care@incepra.com. This form is an alternative to the withdrawal button in your Account.